insurance, customer service
How
transformed its Customer Service with
STTech AI Core Solutions
(achtung Bildrechnte noch nicht überall vorhanden)
Embracing Innovation: A Blueprint for German SMEs and Large Enterprises
Founded in 1858, die Bayerische has firmly established itself as a trusted partner in the insurance industry. With deep roots in tradition and a forward-looking perspective, the company has evolved into a modern service provider adept at adapting to the needs of its customers. Recognizing the transformative potential of artificial intelligence, die Bayerische sought a reliable partner to help harness AI's capabilities for optimizing their business processes, staring in the section Moped and E-Scooter.
Managing the surge
die Bayerische continues to attract a growing number of customers due to its outstanding service and reliability. With the surge in inquiries, the company recognized the need for enhanced support systems. Faced with scalability challenges, die Bayerische invested in advanced technologies to ensure exceptional service quality.
Strategic Partnership: die Bayerische and STTech Transform Customer Service with AI
Faced with the challenge, die Bayerische made a strategic decision to partner with STTech. Together, they developed a bespoke AI tool tailored to the company's specific needs. This AI-driven solution was seamlessly integrated into die Bayerische’s existing tech stack, automating and optimizing customer responses. The result was a streamlined, efficient and scalable customer service operation.
Ticket load reduction for die Bayerische
83%
Processing time
-50%
Failure rate improvement
20
-fold, for a case worker in
training
"Partnering with STTech for our AI transformation has revolutionized our customer service operations. We've significantly reduced operational costs while enhancing customer satisfaction. This collaboration has truly positioned us at the forefront of AI-driven innovation in the insurance industry.“ – Armin Hangl, AI Project Lead